Solving playback issues

[dickouellet]

Tested with Wifi and ethernet connections and happens on both. The problem started on Sat 10/12 and the strange thing is that it only happens when watching Comcast programming. At night I watch mostly YouTube content with no problems, and the same with many other apps I've tested, it only happens with Comcast. The freeze lasts 30 to 60 seconds or might produce a message that content is unavailable.

I've also had problems with all the boxes, where the volume goes down about 50% or up 50% from normal. This again seems to only happen when watching Comcast content and seems to be triggered by a commercial in the broadcast. 

Am I the only one seeing this?????

[RokuTakashi · Accepted solution]

Hi, @dickouellet 

Greetings, and welcome to the Roku Community.

We appreciate you for letting us know about your concern regarding streaming programs with Comcast. It appears that the issue can be traced back to Comcast's content and programming. We would highly recommend reaching out to Comcast's support directly and inquiring further about the issue since you've mentioned that the issue only occurs with Comcast content. 

Most channels on the Roku platform are managed and maintained by the channel providers, and they can address any issues within their channel through workarounds or an update with their app. 

We hope this will be sorted out soon, and feel free to reach out to us if you need further assistance.

Best wishes,
Kash