Solving playback issues

[Evan121819]

Screen is on, but no picture. Only audio. Unplugged everything overnight. Did both resets from the settings menu and the one on the back of the TV. Still just a semi lit screen(no picture) and just audio

[RokuTakashi · Accepted solution]

Hi, @Evan121819 

Thanks for posting, and welcome to the Roku Community.

We appreciate you for letting us know about the issue you have encountered with your Roku TV's display and display problem. As checked, this is likely a hardware problem. In this matter, we highly recommend reaching out to your Roku TV manufacturer to be assisted directly with this hardware-related issue since TV manufacturers provide direct support with their TV models.

To contact them, please refer to TCL | Contact Support

We hope this will be sorted out soon, and feel free to reach out to us if you have further concerns or inquries.

Best wishes,
Kash