Solving playback issues

Find troubleshooting tips and resources for Roku playback speed issues, HDCP messages, power issues, and more. Join the community discussion for assistance.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Somes
Newbie

Stuttering on playback roku ultra

On playback or live tv, frequently have stuttering.  I have had to switch from direct connect to wifi and still stuttering.  Reboot from System menu still produces stutter.  Not until unplugged power and reconnected did stutter go away.  Ready to put a clapper on it for easy rebooting. lol....Its normal speaking/talking that you can understand but like a piece of it is gone kinda like a skip on a record player

Roku Ultra (4800 series) 

0 Kudos
1 REPLY 1
StreamerUser
Roku Guru

Re: Stuttering on playback roku ultra

@Somes 

1) Configure passthrough:  Change Settings/Audio/Digital output format = Passthrough (do NOT leave it on Auto as this will transcode all non-DTS audio to the highest detected Dolby level of the connected device, and can/does cause audio stuttering/dropouts/latency/incorrect channel mappings/etc).

2) Disable Sound ModesDuring playback press Options (*)/Sound Settings/Customize sound modes/Volume Leveling & Dialog Enhancement = Off  (Do not enable these as they can/do cause audio stuttering/static/dropouts/latency/etc).

0 Kudos
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.