Solving playback issues

[96Shelby]

Sound drops out periodically and always is lagging behind the picture on the tv 

[96Shelby]

How am I supposed to get any help with this apparently defunked support "system"?

[RokuTakashi]

Hi, @96Shelby 

Welcome to the Roku Community.

We appreciate you for reaching out for assistance, and we're here to help. As a start, we'd like to gather more details regarding the issue you have encountered so we can provide the best assistance to address your concern. Can you please provide the details below:

• What specific Roku device you are having issues with?
• When did you first encounter the issue?
• Have you performed any troubleshooting steps in an attempt to resolve the issue?
• Is this issue happening to a specific app, with Live TV, or throughout the Roku platform?

With more details that you can provide, our team can assist you continuously in addressing this matter.

Best wishes,
Kash