Solving playback issues

[Mlemming]

None of my streaming apps open. I am clicking on them but nothing happens.

They were working.

I checked internet connection.

Remote is working otherwise and I can hear the clicking when Im on the app.

Anything I should try?

[Liztr]

I’m having the exact same problem. I happened to notice Roku updated itself today. Looks like perhaps a bug in the update.

[Hi2uDavid]

My apps either load very, very slow or fail all together. Never happened before the software version 14 upgrade.

[Calie]

I am having this same issue,  not a single app will open and has been this way for a couple hours. 

[Hi2uDavid]

I have the Roku Ultra (4670X) and not the Roku TV. But I have read the same thing is happening to the TVs. I tried using the chat support, but the person seemed distracted and never really listened to my problem-solving items. I restarted, checked the network, and checked for any software updates. Support kept asking me to do those same things again. Also, they suggested I unplug the TV. Keep in mind I had provided them with the fact that it was the streaming device and NOT a TV. I ended the chat. I will wait and see if this gets resolved. Meanwhile, I will be looking at other streaming devices.

[Liztr · Accepted solution]

I was able to resolve this by setting my Roku Ultra back to factory settings. It guided me through a whole new set up which went very smoothly/quickly. Unfortunately I then had to enter sign-in and password for some of my apps but not all. 

[RokuTakashi]

Hi, Community users.

Thanks for bringing this issue to our attention. 

In this matter, we'd like to collect further details regarding the problem experienced so our team can investigate to address the issue. Please provide the information below:

• Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
• Channel build version (This can be found by selecting the channel on the Home screen and pressing the * button).

We hope for your response along with the details so our team can review this case further and provide a resolution to the problem at hand.

Best wishes,
Kash