Solving playback issues

[Pj1123]

Netflix has ALWAYS been an issue on the Roku platform and it’s the only app that will continuously freeze while the screen either stops the image completely or the entire screen is messed up and it’s frozen so you have to unplug the TV. I’ve had several Roku players and now 3 Roku TVs from 2016 to currently and ALL OF THEM HAVE HAD THIS PROBLEM. FIX IT. ENOUGH WITH THE CHATBOT ANSWERS THAT HELP NO ONE.

[RokuTakashi]

Hi, @Pj1123 

Thanks for posting, and welcome to the Roku Community.

We appreciate you for letting us know about the issue you have encountered with Netflix, and we'd like to collect more details so this matter can be investigated further. Can you please provide the details below:

• Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
• Channel build version (This can be found by selecting the channel on the Home screen and pressing the * button).

Once these information are acquired, our team will be able to investigate this issue.

We hope for your response in this matter.

Best wishes,
Kash