Solving playback issues

[PaulMcCardie]

Hi 

my Sony tv keeps going to the homepage when using roku. Can’t seem to rectify this issue 

[RokuRiamie-D · Accepted solution]

Hi @PaulMcCardie,

Welcome to the Roku Community!

Thank you for letting us know that your Roku channel keeps reverting back to the home screen of your Sony TV. No worries; we are more than happy to help you with this issue.

Are you using a Roku device for your Sony TV? If yes, what model of Roku device?

In the meantime, we recommend you try these troubleshooting steps that can help you to resolve the issue:

1. Remove the channel: navigate to your Home screen, move to the right, highlight the app, press Star*, then select Remove channel
2. Perform a system reboot: navigate to your Home, select Settings > System > Power (skip if unavailable) > System restart
3. Re-install the channel: navigate to your Home, scroll and select Store, look for the app, then press Add channel

Please let us know if these troubleshooting steps help you to resolve your issue.

Regards,
Riamie

[PaulMcCardie]

Hi

thanks for this but it’s not getting any better. Seems to be worse and switches off every 5 seconds on most apps. The weird thing is, when I am watching BBC iPlayer it does not turn off at all. But other apps, such as Netflix, Now TV and on the Roku Home Screen,  it turns off every few seconds. It is a new Roku Express model 3930EU