Solving playback issues

Find troubleshooting tips and resources for Roku playback speed issues, HDCP messages, power issues, and more. Join the community discussion for assistance.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
MrsHarmon
Newbie

Shows and movies appearing red and dark

Jump to solution

How was this fixed 

 
 
Labels (1)
0 Kudos
1 Solution

Accepted Solutions
RokuERey
Retired Moderator

Re: Shows and movies appearing red and dark

Jump to solution

Hi @MrsHarmon,

Thanks for joining us here in the Roku Community!

We understand that you're getting a playback issue and we'd like to be of assistance here.

Here's what you can do.

If this is an issue within a single channel channel itself, you can try the steps below.

  • Remove the channel: Highlight the channel tile on your home screen and press the Star button to open the options menu. Select Remove channel and confirm.
  • Restart your Roku device: You can restart the device from the settings menu. Go to Settings > System > System restart > Restart.
  • Re-install the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.

If this is a multiple playback issue, you can perform a system restart on the device by navigating to Settings > System > Power (if available) > System restart.

For additional support, you can check it here: How to resolve a channel playback issue.

Thanks,
Rey

 

 

ERey.
Roku Community Moderator

View solution in original post

0 Kudos
1 REPLY 1
RokuERey
Retired Moderator

Re: Shows and movies appearing red and dark

Jump to solution

Hi @MrsHarmon,

Thanks for joining us here in the Roku Community!

We understand that you're getting a playback issue and we'd like to be of assistance here.

Here's what you can do.

If this is an issue within a single channel channel itself, you can try the steps below.

  • Remove the channel: Highlight the channel tile on your home screen and press the Star button to open the options menu. Select Remove channel and confirm.
  • Restart your Roku device: You can restart the device from the settings menu. Go to Settings > System > System restart > Restart.
  • Re-install the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.

If this is a multiple playback issue, you can perform a system restart on the device by navigating to Settings > System > Power (if available) > System restart.

For additional support, you can check it here: How to resolve a channel playback issue.

Thanks,
Rey

 

 

ERey.
Roku Community Moderator
0 Kudos
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.