Solving playback issues

[Chas596893]

Trying to watch programs on Roku and it keeps freezing up during the show and during the commercials. When it happens during the show no problem I just pause and play it and it runs, but when it happens during the commercials I have to restart and resume it. It seems to always happen during commercials for medications. Anybody know how to fix it?

[RokuRiamie-D]

Hi @Chas596893,

Welcome to the Roku Community!

We are here to assist you with your concern about your Roku device that froze up during commercials. We would like to take a closer look into this.

Please provide us with the following to further investigate the issue:

• Does it happen to all channels or only specific channels?
• If it only happened from a specific channel, what is the name of the content?
• When did this issue start?

We look forward to your response.

Cheers,
The Roku Community Team