- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Only happens on Prime. Roku Ultra with quality HDMI cable. When scrolling Amazon Prime looking for a show, each time I move right or left on a show banner the system goes black momentarily. Does it when moving up and down the menu as well. Does not affect streaming once a show has started. Occassionally, after several menu transition momentary blackouts it will cause a white snow screen on the TV forcing me to restart the TV, but not the Roku. After a quick TV restart it usually goes back directly to the Prime menu where I left off. Again, only on Amazon Prime shows menu. Switched cables, wireless network and HDMI ports and problem persists. Reloaded Prime and have latest Roku update. Any ideas?
Accepted Solutions
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Searching Amazon Prime shows menu causing momentary black screen and sometimes disconnects
It could be the auto-adjust display refresh rate setting:
Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.
I am not a Roku employee.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Wow that sure sounds like it. I will make the change and reply back.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Searching Amazon Prime shows menu causing momentary black screen and sometimes disconnects
Made the refresh rate change and it appears to have made a difference. Will play with it a while and confirm that it is a lasting solution.

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Searching Amazon Prime shows menu causing momentary black screen and sometimes disconnects
Thanks for getting back to us and for letting us know how things are going.
We're glad that this has been addressed, and if there's anything else, we can further assist you. Feel free to drop in here in the Roku Community.
Thanks,
Rey
Roku Community Moderator