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PhotoIV
Newbie
‎02-24-2022 03:39 PM

Constantly relogging into CBS app for access

I downloaded the CBS app and logged in using my AT&T U-verse account. I'll get to watch for a day. When I go to the app the next day, it says there is an error. I'll relog in and it works for a day then the whole thing happens again. I have deleted and reloaded the app twice. I've also updated the app but this happens every day. Any help?

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DBDukes
Community Streaming Expert
‎02-24-2022 03:50 PM

Re: Constantly relogging into CBS app for access

@PhotoIV wrote:

... I have deleted and reloaded the app twice. ...

Here's what I'm not seeing in what you wrote. You listed steps 1 and 3. There's a step 2 that you didn't list. Omit that, and it's not right.

  1. Remove the app
  2. Reboot the Roku
  3. Reinstall the app

All three steps, in that order. Now, I don't know if it will fix it, but you should at least complete the process.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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