Solving playback issues

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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RokuNimfa-C
Roku Employee
Roku Employee

Re: Roku ultra making loud noise when turned on have to unplug to stop it.

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Hi @Sabrina11

I hope you're doing well.

We're here to help. Does this clear up the issue you are seeing? If you still need additional support, can you please provide more information about the issue you are experiencing? What troubleshooting steps have you taken so far to try to resolve the issue?

Keep us posted. 


Regards,
Nimfa

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Sousson
Level 7

Re: Roku ultra making loud noise when turned on have to unplug to stop it.

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Hello,

I did not see a solution for this issue. Can anyone provide the solution. I have a Roku Ultra that is less than one year old. Resetting the unit helps, but does not solve the issue.

Thank you!

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bobtaurus
Level 8

Re: Roku ultra making loud noise when turned on have to unplug to stop it.

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I had on ongoing issue with that noise. First, Roku issued me a replacement Ultra that was the same model as what I had. Sure enough, the noise continued.

When I called again, they offered to send another replacement. This time, however, after firmly but respectfully stating that another straight-up replacement was unacceptable, Roku sent me a more current model, Number 4802R. I've had it a little over a month and have NOT had any noise issues! 

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tysmith3197
Level 7

Re: Roku ultra making loud noise when turned on have to unplug to stop it.

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Hello. I am having the same loud ringing noise with my roku TV and it is getting worse each day and becoming unbearable. Any help would be appreciated

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RokuNimfa-C
Roku Employee
Roku Employee

Re: Roku ultra making loud noise when turned on have to unplug to stop it.

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Hi @tysmith3197

Thanks for reaching out. 

Sorry to hear this has been your experience. We can see that the issue occurs on a Roku TV. Have you tried contacting the TV manufacturer to inquire further? I'd suggest starting there to see what options or suggestions they can provide. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS.

For a list of Roku TV manufacturers' contact information, visit our Community post here: Contacting Support for Your Roku TV.


Regards,
Nimfa

 

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