Solving playback issues

[Keira273733]

This happens to me too!  I bought the brand new Roku Ultra and it randomly makes a loud noise when I turn it on.  Then, when it goes away sometimes audio doesn’t work at all.  I’ve switched HDMI cords and ports.  Help?

[RokuDanny-R]

@Keira273733

Thanks for the post.

I have passed along your concerns to our Support team who can assist you further.

Thanks,
Danny

[Keira273733]

Thank you.  Waiting.... 

[Nonayur]

Ugh, same problem with brand new Ultra. 🤬

[cmdred]

Danny its been several months since I posted this and responded to your request for more information, and have never received a solution or reply from you.

Is there a solution for the dozen plus of us with this problem or will you just send us new functional units?

thanks,

Ed

[RokuKariza-D]

Hi @Nonayur

Thanks for bringing this to our attention.

Please reply here with the serial number/device ID of the affected Roku Ultra. It can be located in Settings > System > About. 

Once we have this information we will be able to pass it along to our Support team who can assist you further.

All the best,
Kariza

[RokuDanny-R]

@cmdred

Thanks for the follow up. I'm sorry to hear about the experience—that's not what we aim for.

I have passed along your concerns to our Support team. They will follow up and assist you.

Thanks,
Danny

[mudpiecn]

Has there been any follow up to any of these requests? I have the same issue. 

[Pug]

No they Don’t care and you can’t call them

[bmt2830]

Hello all,

They finally got back to me a few weeks ago.  You need to go into "settings - audio - HDMI - Auto passthrough".  It has been working since I made the change.  Good Luck.

Billy-