Solving playback issues

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Keira273733
Level 7

Re: Roku ultra making loud noise when turned on have to unplug to stop it.

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This happens to me too!  I bought the brand new Roku Ultra and it randomly makes a loud noise when I turn it on.  Then, when it goes away sometimes audio doesn’t work at all.  I’ve switched HDMI cords and ports.  Help?

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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku ultra making loud noise when turned on have to unplug to stop it.

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@Keira273733

Thanks for the post.

I have passed along your concerns to our Support team who can assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Keira273733
Level 7

Re: Roku ultra making loud noise when turned on have to unplug to stop it.

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Thank you.  Waiting.... 

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Nonayur
Level 7

Re: Roku ultra making loud noise when turned on have to unplug to stop it.

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Ugh, same problem with brand new Ultra. 🤬

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cmdred
Level 7

Re: Roku ultra making loud noise when turned on have to unplug to stop it.

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Danny its been several months since I posted this and responded to your request for more information, and have never received a solution or reply from you.

Is there a solution for the dozen plus of us with this problem or will you just send us new functional units?

 

thanks,

Ed

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RokuKariza-D
Roku Employee
Roku Employee

Re: Roku ultra making loud noise when turned on have to unplug to stop it.

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Hi @Nonayur

Thanks for bringing this to our attention.

Please reply here with the serial number/device ID of the affected Roku Ultra. It can be located in Settings > System > About

Once we have this information we will be able to pass it along to our Support team who can assist you further.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku ultra making loud noise when turned on have to unplug to stop it.

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@cmdred

Thanks for the follow up. I'm sorry to hear about the experience—that's not what we aim for.

I have passed along your concerns to our Support team. They will follow up and assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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mudpiecn
Level 7

Re: Roku ultra making loud noise when turned on have to unplug to stop it.

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Has there been any follow up to any of these requests? I have the same issue. 

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Pug
Level 7

Re: Roku ultra making loud noise when turned on have to unplug to stop it.

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No they Don’t care and you can’t call them

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bmt2830
Level 7

Re: Roku ultra making loud noise when turned on have to unplug to stop it.

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Hello all,

They finally got back to me a few weeks ago.  You need to go into "settings - audio - HDMI - Auto passthrough".  It has been working since I made the change.  Good Luck.

 

Billy-