Channels & viewing

[LeonV33]

I signed up for paramount plus on Roku channel but after a few weeks of streaming it does not work anymore. Any show that I try to play from Paramount just hangs at first loading screen. Content from other sources on the Roku channel work just fine. if I click on the actual Paramount+ app, then I am stuck in a login loop. It won’t let me log in It says I’ve already created a profile with Roku but now I need to create a profile with Paramount+, when I try to do that, it says there is already an account associated with that email and then I'm back on the same screen. 

I have since canceled my subscription, thinking it would make deleting the app possible but still I am not able to delete the Paramount+ app. I was thinking deleting and reinstalling my fix it.

Please help

[makaiguy]

When this channel is one for which you have a premium subscription through Roku, there will be a "Manage subscription" option instead of a "Remove channel" option. You can click this and follow the prompts to prevent further payments, but under Roku's current coding you will not be able to remove the channel through the Roku interface until the pre-paid subscription expires.

While the subscription is in force you can use the official Roku remote app on an Android/iOS phone/tablet to remove the channel from your account.

At the bottom of the app's Home screen, click "Devices" and connect to one of them if not connected already.   On the Devices page, click on "Apps on Roku" and find the channel you want to remove.  Click AND HOLD on the channel to be presented with options to Launch the channel on your Roku, or to Remove the channel.  (A quick click will instead bring up the remote control functions.)

Now Restart the Roku to remove all traces of this channel from the Roku's memory cache.

This will remove the channel from your Roku account and allow you to reinstall it in the hope of fixing your current problem, but it will NOT cancel the paid subscription to that channel if there is one.