Has anyone had success. I have bought over 6 rokus for my home. They have always been great until this one, one of the most expensive ones. I purchased thinking it was defective and exchanged it, but same issue with the next one. I have changed HDMI cords and ports to no success. What is happening? I can't return it no more. With this one it doesn't happen Everytime but like every 3-4 days. Still annoying.
Can you please provide us the following information:
-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeing
With more detailed information we will be able to assist you further.
I had the same problem start a few weeks ago. After finding no solutions online that worked (including changing the sound to Digital Dolby), I used the Live Chat in Roku Support (support.roku.com). After just a few minutes, the agent said they'd send me a new Ultra. I recommend simply doing this.