Solving playback issues

[Emery234]

Hi can someone help me I bought a tv at Walmart that was on sale brand new I sign in to my Roku account did the firmware patch up and also updated the other apps but when I installed Spotify and use my android phone to connect it to Roku tv it's works but when ads pop ups the Spotify started acting up where it keeps freezing and buffing non stop I try removing the app and re install it and it didn't work I checked my Internet speed and my Internet speed shows 100+ Mbps so I have no clue what is causing this issue.

[RokuTakashi]

Hi, @Emery234 

Thanks for posting, and welcome to the Roku Community.

We see in your post where you mentioned that you are having an issue with the Spotify app on your Roku TV, and we're here to assist. Let's perform a series of troubleshooting steps to resolve the issue. We'll provide you the instructions and follow them to get best results.

1. Navigate to the channel tile on the Roku home screen, press the star (*) key on your remote, and choose "Remove channel".
2. Next, restart your device from Settings > System > Power > System Restart (If you do not see a Power submenu, skip to the next step).
3. Once your player/TV starts up again, go to "Streaming Store" on the Home screen, and add the channel back once more.
4. You may also refer to this link: How to resolve a channel playback issue | Official Roku Support

In addition, we would also recommend restarting your router/modem to refresh your network connection.

To restart a router, you can try these steps:

1. Turn off the router by pressing the power button until it stops blinking or flashing. Unplug the router from the power outlet and modem, if you have one. 
2. Wait at least 30 seconds, or up to a couple of minutes. 
3. Plug the router back in and turn it on again. 
4. Wait for the router's lights to turn on and synchronize. 
5. Turn on any other devices connected to the router and test the connection

We hope that this will effectively resolve the issue, and let us know on what you find out after performing the troubleshooting steps above.

Best wishes,
Kash

[Driverlady03]

No did not work. Spotify still freezes up and stops playing. Works fine on my phone.

[RokuEmmanuel-D]

Welcome to the Roku Community, @Driverlady03!

We're glad you reached out about the issue you're experiencing with Spotify, and we'd like to help you get back on streaming. 

Could you give us your device details so we can look even further into this?

• Roku device model, serial number, device ID, and Software Version. (these can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)
• Channel build version (Highlight the app from the Home Screen and press the Star * Button)
• Photo or short video of the exact behavior of the app. 

With all these details, we'll be able to forward this to the team for thorough review. We're anticipating your response. 

Thanks,
Emman

[MichelleD]

I have a TCL Roku TV and I can listen to Spotify all I want. Any podcasts I want to watch freeze after 3-6 minutes.. I have a google TV in my room with a Roku Streaming stick and I have zero issue.

I'm super bummed because I like to watch podcasts in my living room. I'm typically only in my room to wind down and sleep.

Can you offer me any suggestions for a fix?

[RokuEmmanuel-D]

Hi, @MichelleD.

Great to see you here in the Roku Community!

Thanks for sharing your experience here with Spotify on your TCL Roku TV. We want to help you sort this out so we can get you back up and running. 

To help us in the process of investigating, could you please provide the requested information above this thread?

Also, for more troubleshooting tips, you may visit this support article on Issues playing content on your Roku device.

Please get back to us soon!

Best,
The Roku Community Team