HI John,
On 1-27-24 I called Tech support and spoke with Rasesh, ticket number 9110736. We spent nearly an hour rebooting stick, plugging into an outlet with adapter versus USB, updating hardware, trying on a different TV, trying on a different network, trying in a different house, sending screen shots of issue report tracker page (issue ID 00-038-500), and more im forgetting.
I have four other Roku 4k sticks within the same property in different bedrooms, a shop apartment, and an RV that all work perfect.
Rasesh said it's a hardware issue that is over his ability so he will send this all over to the "backend team" and I will hear from them in a day or two. Next I received an email detailing our conversation from Roku which I still have. I never heard a word so after "a month" I called in again, ticket # 9279241. That lady said my ticket was closed! She put me on hold, read all the notes, and apologized saying the backend team was moving into a new facility so I will just have to be patient. She said she elevated my case and I would hear from Roku in one week or less.
Waited another month, called again yesterday, ticket # 9478540. killed over an hour of my life again on the phone with tech support. They want me to start over and perform a bunch of testing Rasesh and I already performed two months ago. I asked them to review the notes, she put me on hod for 33 minutes then returned saying she was going to prioritize my case.
I probably have 3-4 hours into this issue and over two months time. Ridiculous
