Solving playback issues

[rshickle]

My Roku has started heating up also and is showing messages on the TV screen.  It is a Model No. 3920X  Serial number K430C2375049.  Help?

[RokuKariza-D]

Hey @rshickle

Thanks for bringing this to our attention.

To resolve your overheating device issue, we would recommend starting with the suggestion available in this Support link: What to do if the red light is on or you see a “Your device is overheating” message. Let us know if there's any difference after!

All the best,
Kariza

[rosepedal58]

hi, my smart tv came with roku, and for the past two week a red warning comes on the tv, that it's over heating. what can I do?

[renojim]

@rosepedal58, if this is a Roku TV you'll have to contact the manufacturer of the TV.

Where can I get support for my Roku TV™? | Official Roku Support

[RokuKariza-D]

Hi @rosepedal58

We're sorry to hear about the issue you're experiencing.

In addition to what @renojim has said, please be advised that each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. We'd recommend reaching out to the TV manufacturer to report the issue and get help.

Thank you for your understanding.

All the best,
Kariza