Solving playback issues

[usmanoptimizer]

Hi everyone,

I recently encountered a frustrating issue with my Roku device, and I'm hoping someone here can help or share their experience. Here's the problem:

When streaming shows or movies (especially on Netflix and Hulu), the audio often goes out of sync with the video. It's subtle at first, but as the playback continues, it becomes noticeably worse. Pausing and resuming temporarily fixes it, but the issue comes back after a few minutes. I've tried multiple troubleshooting steps but haven’t found a permanent solution yet.

Here’s what I’ve done so far:

1. Checked for Software Updates: I made sure my Roku device is running the latest firmware.
2. Restarted the Device: I unplugged it from power for about 10 minutes and plugged it back in.
3. Tested on Different Channels: The problem seems consistent across various streaming apps.
4. Changed Audio Settings: I experimented with different audio modes in the Roku settings, like switching from "Auto" to "Stereo" or other options.
5. Replaced HDMI Cable: I even swapped out the HDMI cable in case it was causing signal issues.

Despite all this, the issue persists. I’m using a Roku Ultra, connected to a Samsung TV via HDMI. I also have a soundbar in the setup, which is connected via optical cable. Could the soundbar be causing interference somehow?

I’m curious if anyone else has experienced this and found a lasting fix. Should I be looking into the network speed or resetting the device completely? Also, do you think this could be a compatibility issue with the TV or soundbar?

Any advice, suggestions, or personal experiences you can share would be greatly appreciated! Thanks in advance for your help.

[RokuEmmanuel-D · Accepted solution]

Hi, @usmanoptimizer!

Thanks for posting here in the Roku Community!

We understand that you're experiencing an issue with the audio when streaming on your Roku, which constantly goes out of sync on shows. We'd like to assist in getting you back on uninterrupted streaming. 

Is the issue only specific to Hulu and Netflix? If so, have you tried the troubleshooting steps below to see if that resolves the issue? 

1. Remove the channel: Highlight the channel tile on your home screen and press Star to open the Options menu. Select Remove channel and confirm.
2. Restart your Roku device: Go to Settings > System > Power > System restart > Restart Now.
3. Re-install the channel: After your Roku device restarts, visit the Roku Streaming Store and add the channel again.

You may do this on the affected channels and let us know if the issue persists. In the meantime, you may also visit this support article: 

Thanks,
Emman