Solving playback issues

[Mati20]

I’ve been having issues with my Roku TCL TV and YouTube. The app won’t load on screen but I can hear the audio for YouTube start up. I have tried redownloading Youtube and checking for Tv software updates and no avail. 

TCL Model: 49S405

Hardware ID:7127x

Software Version 14.0 

YouTube: Version 2.20 Build 110005162

[RokuEmmanuel-D]

Welcome, and thanks for posting here in the Roku Community, @Mati20!

We understand that you've been having difficulties streaming on YouTube. No worries; we're here to assist you so we can get you back up and running. 

To help us accurately investigate the issue, could you also provide the Tracker ID of your Roku device? (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID).

Thanks for your continued participation here and we're looking forward to hearing from you soon. 

All the best,
Emman

[Mati20]

Tracker ID will not pop up when YouTube screen is just black but from the Home Screen it works and it is 

99-486-296

[Mati20]

Got it to work when the screen is black for YouTube. 

the new number is 99-486-305

[RokuEmmanuel-D]

Thanks for keeping us posted, @Mati20.

We appreciate the time and effort you've taken to share the additional details for this investigation. Please know that we understand how important this matter is to you, and we will keep you closely updated on any progress as we proceed with this process.

Thanks for your cooperation and understanding as we work to resolve the problem. 

All the best,
Emman