Solving playback issues

[Justdan65]

I have tried all the “ fixes” but Roku live will not work!  Works in my TV but not on my Roku express. All updates done, rebooted everything, factory reset Roku. 

[Justdan65]

Guess you missed the part about “ I have tried all the “fixes” including factory reset. I have very good strength internet and all channels work except Roku channel! I see the programs but won’t play anything. Only last option call Roku but doubt they will help

[RokuJohnB]

Hi @Justdan65,

Thank you for keeping us posted here in the Roku Community!

We'd love to take a closer look into this issue that you're experiencing. Where are you located right now? Are you receiving any error codes or messages? Could you send us a photo of your running issue?

We'll wait for your response, and we will continue to assist you further.

Thanks,

John

[coylum]

I have a new Roku player. The basic one. Added apps like Sky & Apple TV work fine but although I can see everything available on Roku Channel nothing will play.

[RokuJohnB]

Hi @coylum,

Welcome to the Roku Community!

We will be more than happy to assist you further with this issue that you're having with the Roku channel. Please try these troubleshooting steps below:

• Remove the channel: Highlight the channel tile on your home screen and press Star to open the Options menu. Select Remove channel and confirm.
• Restart your Roku device: Press home on your Roku remote, select settings, select system, and system restart.
• Re-install the channel: Scroll down to search, put the name of the channel or app, highlight the channel, and select add channel.

If the problem still persists, please keep us posted.

Best regards,

John

[coylum]

Hi John,

Thanks for getting back to me. I did what you asked. With Live TV the screen goes black and tells me on the top right either to press* or left or right arrow. On feature channels it shows the show like a Smurfs image- says available free and an arrow with Watch Now in a box. I press that and it goes black and quickly back to the same screen. 

I bought it a month again in Canada to use in a condo in Mexico and Roku channel has never worked although others I have installed work well.

[Justdan65]

This happened to me as well when I took it from Canada to the USA. I did a factory reset and put in the email address ( same I used in Canada and it started working. ( possible that yours is registered in Canada). If that doesn’t work create a new Roku account and use it to register it

[Lynn15]

I have unplugged all cords/cables and plugged back in. I get the Roku screen, but it won't go to Home. I seem to have no reset button. The problem was caused because my credit/debit card was not in use. I put in a new card number and it was paid three days ago, but I still can't get to the Home screen.  Thanks.

[Lynn15]

No reset button. Have unplugged cables and plugged back in. Roku screen shows a right arrow with two zeroes.  Recently I put in a new credit card number and it went through the bank, but still can't get to the Home page.

[renojim]

@Lynn15, your credit card doesn't have anything to do with it.  All Roku devices have a reset button, but simply unplugging the power for several seconds and plugging it back in accomplishes the same thing as pressing the reset button.  There's probably a pinhole on the back that requires something like a paperclip to press the reset button.

What do you mean by, "Roku screen shows a right arrow with two zeroes"?  Can you post a picture?  What's the model number written on the device and is it plugged into the wall or into the TV's USB port?