Solving playback issues

[DeVoSr]

The last few nights I've been getting the message that my Roku, model 4670x, is overheating. Usually, I ignore it because it doesn't repeat, but the last few nights I've gotten several messages. The device lives on an open shelf next to a switch and a Tivo box, there is at least 4 inches between these devices. I've tried to blow the device out with canned air but there are no vents or openings. The supposed solution is to stop using the device which in my opinion is a non-answer. The device works fine even when overheating. I've taken to laying an gel ice pack on the Roku to cool it down. Any other ideas?

[renojim]

None that don't involve leaving a fan blowing on it or taking it apart.  My 3920 that used to overheat is now just a naked circuit board hanging from its cables.  Hasn't overheated since.

[JDrok]

My Roku ultra overheats regularly now, too.  I keep it propped up so it has air flow all around and underneath but I still need to put a fan on it almost daily.

[RokuJharra-Q · Accepted solution]

Hello @JDrok,

Thank you for your post in the Roku Community!

If your Roku streaming player is placed in a confined space, especially alongside other electronics, it may overheat.

Here are some troubleshooting steps to follow:

1. Carefully unplug the power cable from your Roku player and allow it to cool down.
2. Make sure to place your Roku player in a cooler spot and avoid placing it:
   - Inside a cabinet or closed space
   - On top of other electronic devices like cable boxes, routers, or receivers
   - In direct sunlight
3. Wait for your Roku player to cool down for at least 10 minutes. Once it's cooled, plug the power cable back in and wait for the Roku player to turn on. If you still see the overheating message or the Roku player shows a solid red light, immediately unplug the power cable.
4. Repeat step 3 one more time.

Please follow these steps and let us know if this resolves the issue you're experiencing.

Thanks,
Jharra

[JDrok]

I appreciate the note, but I have already done all these steps several times.  As noted in my other posts, the overheating is most common using Paramount+.  We now watch that source elsewhere.  However, the overheating is now happening on other sources, on the screensaver.

Propping the device up helps but needs an external fan to insure it does not overheat.

I like the Roku platform and utilize the guest mode on multiple devices in short-term vacation rentals, but this overheating is a serious concern.

Are newer Roku devices still encountering these issues or should I plan to change to non-Roku devices?

[RokuJharra-Q]

Thank you for the update, @JDrok!

We appreciate you contacting us and providing additional information and the attempts to resolve the issue. We want to learn more about the concerns. Please be aware that we will send you a private message to offer further assistance.

We look forward to hearing from you and looking closely into this issue.

Thanks,
Jharra

[robert8876s]

I have 2 roku ultras and they constantly overheat..... I was hoping the ultras didn't have this problem but they do...m both units are not kept in closed spaces...and it will happen running youtube....not even 4k media.... 

[RokuJharra-Q · Accepted solution]

Hi @robert8876s,

Thank you for posting here in the Roku Community!

It is pretty common for your device to generate heat during operation. Still, if you receive a notification about overheating on the display, there are several steps you can take to resolve the issue.

For more information, visit our Support page here: 
'What should I do if the red light is on or I see a "Your device is overheating” warning?'

We would recommend trying to see if that resolves your issue. Please keep us posted.

Thanks,
Jharra

[JDrok]

• For clarity, the device has never been in a warm space, in a closed cabinet, on other electronic devices, in the sun or heated externally.
• The recommended steps did not make the issue go away.
• I continue to keep it propped up so it does not lie flat allowing air circulation on all sides AND I keep an external fan on it to try to suppress the overheating message.  The fan noise is annoying but necessary until the fix can be determined.
• Even in this configuration, I have seen the overheating message.  When that happens, I turn it off and revert to Chromecast or antenna.

[RokuJharra-Q]

Thank you for keeping us posted, @JDrok!

We appreciate the additional information and look forward to investigating further. As we conduct a thorough review, please expect a private message from us.

Thank you for your cooperation!

Best regards,
Jharra