Solving playback issues

[Pycbragg]

I have same issue with my roku ultra.  It is very jarring and annoying when it happens.

[RokuJohnB]

Hi @Pycbragg,

Greetings from the Roku Community!

We'd love to further investigate this issue that you're having with the Roku Ultra. Can you please provide the following information below?

• Do you have any other device(s) connected to your TV? (e.g., speakers and another sound system)
• When did you first notice the issue?

With detailed information, we will be able to assist you further.

Thanks,                                                                                                                                                John

[Pycbragg]

It does not happen often but it has happened maybe once a month over the last 4 months.  I have 4 roku devices.  This one is the only ultra and it is the only one that makes this noise.  The other roku devices are hooked up to tvs that have other things hooked up to it but this one (the ultra) does not.  

[RokuArjiemar]

Hello! @Pycbragg,

A heartfelt welcome from the Roku Community!

We appreciate you reaching out to us about your Roku Ultra. We're pleased to assist.

• Have you tried connecting your Roku Ultra with a different TV?

A system restart is the least invasive reset method. Use the instructions below to perform a system restart from the Settings menu.

1. Press Home  on your Roku remote
2. Scroll and select Settings
3. Select System
4. Select Power. If you do not see a Power submenu, skip to the next step.
5. Select System restart

In either case, your Roku device will complete a system restart and hopefully return to normal operation after a moment.

Please keep us posted on what you find out, and we will be happy to continue assisting you further. We look forward to hearing back from you.

Thanks,
Arjiemar