Solving playback issues

[RokuTakashi · Accepted solution]

Hi, @Pajgirl 

Thanks for posting, and welcome to the Roku Community.

We understand that you've encountered an issue with Pureflix which kicks you out when the movie starts, and we're here to assist. Let's take troubleshooting steps to resolve the issue. Kindly follow the steps below:

1. Navigate to the channel tile on the Roku home screen, press the star (*) key on your remote, and choose "Remove channel".
2. Next, restart your device from Settings > System > Power > System Restart (If you do not see a Power submenu, skip to the next step).
3. Once your player/TV starts up again, go to "Streaming Store" on the Home screen, and add the channel back once more.
4. You may also refer to this link: How to resolve a channel playback issue | Official Roku Support

Once this has been performed, kindly check to see if you're able to access the contents without issue on Pureflix.

Let us know how it goes.

Best wishes,
Kash

[Pajgirl]

I have done all the above mentioned steps.  At my camper I have an Apple TV and I have no playback issues.

[Pajgirl]

I have done all the above mentioned steps.  In my camper I have an Apple TV and I have no issues with playback 

[Pajgirl]

I have done all the above mentioned steps.  I have an Apple TV in my camper and I have no playback issues.

[RokuEmmanuel-D]

Thanks for keeping us updated, @Pajgirl.

We understand that the resolution posted above did not resolve the issue you're experiencing. We want to investigate further and provide an alternative resolution to this problem. 

Have you tried checking if this is the only affected channel? If you notice that the problem also exists on other channels on your Roku, you may need to restart your Router to see if it makes any difference. 

In addition, if you check that the problem is isolated to the channel only, the best option is to contact the channel provider directly or their customer support team to inquire about a service interruption or a possible outage.

We are hoping this information helps. Let us know if you need more assistance.

All the best,
Emman

[Pajgirl]

PureFlix is the only streaming service I have an issue with and it is not every movie.  Everything else works fine.  

[RokuTakashi]

Thanks for keeping us posted, @Pajgirl 

If the issue persists after performing the provided troubleshooting step, you may want to contact the channel provider's support directly and inquire further about this issue. They can provide a workaround or there might be a need to update their app on the Roku platform since most channels on the Roku platform are designed and maintained by the channel providers themselves. 

We hope for your understanding regarding this matter.

Best wishes,
Kash