Solving playback issues

[alekseyn]

Same issue here. Nothing from the suggested steps here worked. Goes onto black screen when an advertisement is being resized to show the qr code. Coming out of the advertisement the playback is black screen. Switching a different resolution helps until another advertisement. 

YouTube app version 

[Regbrk1]

Hi,

grey screen you tube happened for first time restart doesn’t work and app up to date. No other problems with my Roku and other apps noted.

what do you suggest I do?

thanks,

regi a

[RokuEmmanuel-D]

Hi, @Regbrk1 and @alekseyn.

Thanks for sharing this issue here in the Roku Community!

We understand the inconvenience this issue may have caused you, and we want to help investigate this so we can sort this out quickly. 

For the information that @alekseyn has given, we appreciate it, and we'll pass this along to the team for review and investigation. 

Additionally, please provide a photo showing the app's specific behavior for further examination. A short video clip could also be beneficial.

In the meantime, we would like to request your device details, @Regbrk1. This will help us investigate this matter and proceed with the process.

Thanks for your cooperation!

Best,
Emman