Solving playback issues

[kaynebr1]

Hi, i have had this streaming stick for a while now. I just plugged a soundbar into my tv and ever since then, when I turn the tv on, it will play for a bit, show an HDCP error, then go away, and then a few minutes later, it pops up again. It doesn’t go away until I restart the stick itself. Any help here?

[RokuTakashi · Accepted solution]

Hi, @kaynebr1 

Thanks for posting, and welcome to the Roku Community.

We understand the issue you have encountered with your Roku device that is having an HDCP Error, and we're here to assist you in resolving the issue at hand. Mentioned below are steps and guides that you can perform as a troubleshooting step to resolve the issue. Kindly follow the instructions below:

If you see either error screen when attempting to watch any content on your Roku player, perform the following set of steps to help resolve the issue.

1. On both your Roku player and TV, AVR, or soundbar, unplug each end of the HDMI cable.
2. Power off your TV, AVR, or soundbar, and unplug its power cord.
3. Remove the power cord from your Roku player.
4. Reconnect both ends of the HDMI cable, making sure each connector is attached firmly and securely.
5. Reconnect the power cord to your TV, AVR, or soundbar, and your Roku player and wait for both devices to power on (you may also need to press the power button on your TV, AVR, or soundbar remote).
6. Try viewing the content again.

If the issue continues after attempting the instructions above, try the additional suggestions below.

• Try a different HDMI input on your TV, AVR, or soundbar.
• Try using a different HDMI cable (less than 6 feet if available), just to make sure the cable you are currently using does not have any defects.
• If you are using an HDMI switch, AVR, or soundbar, try connecting your Roku player directly to your TV.
  • Note: Not all HDMI switches support HDCP. To check your device, review online documentation, or contact the manufacturer for more information.
• Try another TV that supports HDCP, if possible.
• If you are using a computer monitor, try using a TV that supports HDCP, if possible.
• Try using different display settings on your Roku player. You can find these settings under Settings > Display type.
• If you are seeing the "HDCP Error Detected" message or purple screen for the first time after setting up your Roku player, ensure that your TV and/or AVR or soundbar supports HDCP. Review online documentation for each device, or contact the equipment manufacturer for more information.

For more information, please refer to this support article on What to do if you see an “HDCP Error Detected” message or a purple screen.

We hope you find this information useful, and feel free to let us know if you have further concerns or inquries.

Best wishes,
Kash