Solving playback issues

[Cilly126]

My tv comes on and Roku menu is shown, but when I select the icon for Direct tv streaming it won’t connect

[RokuTakashi · Accepted solution]

Hi, @Cilly126 

Greetings, and welcome to the Roku Community.

Thanks for letting us know about the issue you have encountered when opening the DIRECTV channel on your Roku device, and we're here to help. Here are some troubleshooting steps that you can perform to resolve the issue. Kindly follow the steps in order to get the best results.

1. Navigate to the channel tile on the Roku home screen, press the star (*) key on your remote, and choose "Remove channel".
2. Next, restart your device from Settings > System > Power > System Restart (If you do not see a Power submenu, skip to the next step).
3. Once your player/TV starts up again, go to "Streaming Store" on the Home screen, and add the channel back once more.
4. You may also refer to this link: How to resolve a channel playback issue | Official Roku Support

Additionally, you can perform these steps below:

Check your internet connection

Make sure you're connected to your home Wi-Fi network and that your internet speed meets DIRECTV's requirements. You can test your signal strength using your remote by going to Home > Settings > Network > Check Connection. You can also restart your modem/router by unplugging it for 1 minute and plugging it back.

We hope this helps, and let us know if you need further assistance, we're here to help.

Best wishes,
Kash