Solving playback issues

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Frankenbillie
Reel Rookie

Roku Premiere stuck in the "LOW POWER"

I have tried a new USB and plugging it into the wall and I still get the low power warning, freezing the screen.  SN: SOHEK34SGEER.  Help! 

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5 REPLIES 5
RokuJohnB
Community Moderator
Community Moderator

Re: Roku Premiere stuck in the "LOW POWER" vortex of **bleep** . Rescue needed

Hi @Frankenbillie,

Welcome to the Roku Community!

We'll be delighted to assist you further with this issue that you're having with the Roku Premiere since it was displaying a low-power message. Please check out this support article here on what should I do if the red light is flashing, or I see a "low-power" warning.

If the issue still persists, please keep us posted.

Best regards,

John

John
Roku Community Moderator
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donb
Roku Guru

Re: Roku Premiere stuck in the "LOW POWER" vortex of **bleep** . Rescue needed

I get that message from time to time.  Changing power adapters doesn't work.  But what does work is, I'll just let it sit there for a minute or so, and then magically the LOW POWER message goes away.

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Frankenbillie
Reel Rookie

Re: Roku Premiere stuck in the "LOW POWER" vortex of **bleep** . Rescue needed

I have tried every solution provided and nothing works.

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donb
Roku Guru

Re: Roku Premiere stuck in the "LOW POWER" vortex of **bleep** . Rescue needed

Buy a new device and then swap in the new ac adapter.  If that doesn't fix it, then swap in the new device with the old ac adapter.

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RokuERey
Community Moderator
Community Moderator

Re: Roku Premiere stuck in the "LOW POWER" vortex of **bleep** . Rescue needed

@Frankenbillie,

Thanks for the update and for the attempts to solve this.

Could you tell us how long have you been using this device? When did you start seeing the issue occur?

Please keep us posted.

Regards,

Rey

ERey.
Roku Community Moderator
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