Solving playback issues

[Jetertina52]

roku keeps stopping after a metro phone commercial. When you go back to movie the commercial comes on in few minutes and stops movie again

[RokuJechealR]

Hi @Jetertina52,

Thanks for the first post in the Roku Community!

We're sorry for the experience that it has caused you. Have you tried restarting your Roku device to see if it helps? We recommend doing this from the Settings menu by navigating to Settings > System > Power > System restart. If you do not see a Power submenu, skip to the next step.

If this doesn't help, could you let us know what other troubleshooting steps you have taken to try to resolve the issue?

Please keep us posted on what you find out.

All the best,

Chel

[rsting]

I had the same issue and now my roku has stopped working completely. I go to main menu, click any channel, it will go to it, then when I click on any program,  it will go black for a second and go back to the main menu.

[rsting]

Restart seems to have solved the problem! Thanks!