Solving playback issues

[knelson75]

Thank you for working to quickly resolve this problem. I appreciate it very much.

[andyross]

This is now fixed. It was some weird date bug.

[margob1]

thanks for resolving this so quickly. Now to figure out how to stop receiving these messages!

[cosmicpea]

Response from PBS:

Starting Saturday evening, 11/16/24, the PBS app on Roku crashed on launch due to receiving an invalid "date" value from Roku's operating system .
Roku appears to have resolved this issue this morning.  Our development team will be placing additional safeguards in the app to prevent this in the future.

We apologize for this inconvenience and appreciate your support of PBS and your local PBS station.

Thank you,
PBS Help Desk

[Cubster]

Same issues about PBS not loading after trying delete of app and full reboot of the Roku device.

Roku Ultra

Model 4660RW

Software Version: 14.0.412221

Device ID: CS4883252311

S/N: YJ003J252311

[Cubster]

Does the new Roku Ultra 2024 have this same problem?

[Jmolnar1956]

Thank you for the quick attention and resolution.

[RokuEmmanuel-D · Accepted solution]

Hi Community Users,

We believe this issue has been resolved for most users if not all of them. In the interest of maintaining order, we will be closing this discussion now.

If you are still experiencing this issue, please feel free to start a new thread so we can assist you further. This discussion will now be closed, and this post will be marked as solved.

We truly appreciate your patience throughout this process, and we'd like to thank everyone who reported the issue.

Happy Streaming! 💜

Roku Community Team