Solving playback issues

[RP2104]

I can’t remove the app because I have a subscription so the remove option is not there. 

[RokuRiamie-D]

Hi @RP2104,

Welcome to the Roku Community!

We understand that you're having trouble with the Max app which won't load. No worries we are here to help.

Please provide us with the following:

• When did this issue start?
• Are you getting any error codes or messages?
• Have you tried playing other channels?

In the meantime, we recommend you try updating the app by following the steps below:

1. Press Home on your Roku remote
2. Use the directional pad to select the Max app and press the Star button to open the Settings menu
3. Select Check for Updates
4. Once the app is finished updating, try opening it again.

For reference, please visit our Roku support article: Issues playing shows and movies on your Roku device.

We hope to get this sorted out soon.

Cheers,
The Roku Community Team

[HDMIGuy]

@RP2104 Try restarting your Roku device.  

[makaiguy]

@RP2104-

You cannot use the normal Roku user interface to remove a channel to which you have an active subscription made through Roku.

Two alternate methods have been reported as means of removing the channel app in the hope that a re-install will now correct the problem with the channel. Note that these methods remove the channel app itself from your Roku account, but do NOT cancel any paid subscription you may have for this channel.

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VIA ROKU REMOTE APP ON ANDROID AND IOS DEVICES
When in the Roku remote app on your mobile device:

• If necessary, click "Devices" at the bottom of the screen, and connect to one of your Roku devices.

• Again at the bottom of the first screen click on the "Search" magnifying glass and search for your channel.

• Click AND HOLD the channel you wish to remove (a quick click will bring up the remote controls instead).

• Click on "Remove" and confirm.

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VIA ROKU "CHANNEL INFO" SECRET SCREEN"
[Caveat: "Secret Screens" are not officially supported by Roku, may not work on all models, and may be withrawn without notice.]

CAUTION some of the items listed on the resulting Channel Info screen are required for Roku operation. Be sure you ONLY remove installed channel apps.

• Access the CHANNEL INFO screen using the remote: Home (5x), Up (2x), L, R, L, R, L

• Scroll down the channel app list to find the channel you want to remove

• Select, then Remove Channel, then Home

• Restart: Settings/System/Power <if present otherwise skip>/System restart