Solving playback issues

[Debkamaine]

I’ve spent the whole night. Last night it was on and off. I give up. I only watch their British shows on Sat and Sunday. Last night I got reception late. So…bye bye PBS! 

[Lisamars13]

Same here!!!! What is happening?

[kutch]

Hi Chel,

here is the info you requested

Roku model: 4630X  

SN: YR0023534740

Software Version: 14.0.4  Build: 12221-29

PBS app version: 5.8  Build: 3

Tracker ID:  40-463-837

Thank you for your help in resolving this situation

- Gustavo

[margob1]

Yes, you're right. First world problems, right? But it works on phone and laptop, so maybe it's Roku?

[Debkamaine]

I give up. Here in Maine it isn’t working. I only watch it Sat and Sunday eves. Had issues last night but it came on eventually. Nothing tonight. I’ve spent too much time. Very frustrated. 

[Lk1111]

I’m having the same issue on my Roku TV. The PBS app works on my Apple TV and iPhone over WiFi or data. It’s 100% the Roku TV. 

[Lk1111]

Wrong!! Because it works on my Apple TV!! It’s the Roku TV’s that are having issues!!! 

[Lk1111]

My Apple TV plays the app fine. It’s only the Roku that’s having issues.

[ML650]

Feel like we should wait til pbs tech support returns on Monday, since it appears to be a problem with them. Not sure what else to do.

[Helkatfre]

It is not working on my Roku and starts to open up and then goes back to the Roku menu. Please make adjustments fix it make an announcement something. I see. I am certainly not the first one who is having this problem. Thank you very much for anything you can do.