Hi, @Sam_2025.
Thanks for posting here in the Roku Community!
We completely understand your frustration about the playback issues you're experiencing with your Roku, and we'd like to be able to help.
Please keep an eye on your inbox as we have sent you a private message. We are looking forward to seeing you there so we can get this sorted out quickly.
Thanks for your understanding on this matter.
Feel free to reach out for any other questions,
Emman
Emmanuel-D.
Roku Community Moderator