Solving playback issues

[Infamos]

Amazon prime no longer works on roku tv. Started a week ago. I seen similar tickets but it's not the same or the recommendations don't work. All streaming works but amazon prime. I can get in and browse but when I try to watch a movie, I get an hour glass then "something went wrong" . Any suggestions? Thx

[RokuJohnB]

Hi @Infamos,

Greetings from the Roku Community!

We appreciate you letting us know about your streaming problem on the Amazon Prime Video app on your Roku TV. We will work with you to know what went wrong so we can assist you further and fix the issue. We recommend performing the below steps to see if they can resolve the issue:

1. Remove the channel. Highlight the channel tile on your home screen and press (*) to open the Options menu. Select remove channel and confirm.
2. Restart your Roku device. Go to Settings > System > Power (if you do not see a Power submenu, skip to the next step) > System restart.
3. Re-install the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.

See more tips and troubleshooting steps for this type of issue here: How to resolve a channel playback issue. If, after attempting the suggestions above, you are still unable to open a warning on a single channel while content from other channels plays fine, contact the customer support team for the channel provider to report the issue.

Hope you'll find this info useful. Let us know in case you still have any questions.

Best regards,
John