Solving playback issues

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atc98092
Community Streaming Expert

Re: No sound when streaming with Roku Media Player V5.5, Build 13

Roku Media Player hasn't been updated for at least 3 years, and for video playback it's been more than four. I don't know what Roku is doing but at the moment RMP seems to be completely ignored. I can't even get the beta team to acknowledge any work being done. 

There is no update to roll back to that will resolve the issue. They need to fix something in the core OS, and I don't think they know what they broke.

Dan

Roku Community Streaming Expert

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Phorrest
Streaming Star

Re: No sound when streaming with Roku Media Player V5.5, Build 13

At least as far as I can tell, the only update possible is one that updates the OS, so yes, it sure seems to me that reverting back to the last good OS would fix this issue, at least for now.

Back in April 2022, an OS update broke USB functionality, and a subsequent OS update was issued about three weeks later that fixed this functionality.

I was using the USB feature both before, during, and after this last OS catastrophe, and I can affirm that it is an OS update this time that has broken the USB functionality in Roku.  It was working before the update to 14.0.4, and now it doesn't.  It's not at all unreasonable to suggest that rolling the OS back to the version that was running just prior to 14.0.4 would restore USB functionality to Roku's devices.

Roku 3 no longer recognizes Seagate external USB

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atc98092
Community Streaming Expert

Re: No sound when streaming with Roku Media Player V5.5, Build 13

Except Roku won’t roll back an OS update unless there was a catastrophic failure, and that isn’t the case here. Unfortunately, we who have a use for RMP are a very small minority of users, and they won’t roll back the OS version for everyone just for us. As I mentioned, RMP hasn’t received any updates for a very long time, and so far there doesn’t seem to be any effort to improve it. 

Not the answer you want, and not the one I want either. But it seems to be the case at this time. 

Dan

Roku Community Streaming Expert

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Phorrest
Streaming Star

Re: No sound when streaming with Roku Media Player V5.5, Build 13

Yep, Roku's gonna do what they're gonna do.  As will I.

I will say that Roku lost at least one customer over this latest snafu (namely, me).  I was in the market for a new TV, and I had been considering a Roku smart TV (e.g., TCL) until this latest fiasco.  Roku's timing to roll out its new (broken) OS, a month before Black Friday, could not have been more fortuitous.  Thus, my new LG TV from Costco will be delivered this Wednesday.  It should play videos via USB as well.  But you know what?  If it doesn't, I'll be buying a streaming device for the LG that can, and it won't be a Roku device.

I will put the older "non-smart" TV upstairs.  I was hoping to continue to use my Roku streaming device with it, but I guess I'm in the market for a new streaming device for that TV as well.

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atc98092
Community Streaming Expert

Re: No sound when streaming with Roku Media Player V5.5, Build 13

For my local media, I use the Nvidia Shield, since it passes all audio through to my AVR. But sometimes a family member uses my Roku to watch stuff from my media server, mostly because of the easy user interface. I have good reason to use both devices, so this issue is just mildly annoying, but not a deal breaker. And with some streaming services the Roku is actually the best solution. There is no single media player that “does it all “. 

Dan

Roku Community Streaming Expert

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Phorrest
Streaming Star

Re: Roku Media Player won't play some audio formats after OS update

Thanks for the suggestion (Nvidia Shield) - I will definitely check it out!  I'm guessing a company like Nvidia will know what they're doing in the A/V world... 😏

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atc98092
Community Streaming Expert

Re: Roku Media Player won't play some audio formats after OS update

There's a few things the Shield doesn't support, YouTube HDR being one of the big ones. As I said, there's no single device that can do it all. Besides the Shield (I have three throughout the house) I have Roku (about six or seven devices), a Fire TV Cube (got it for testing purposes but really don't like the Amazon-centric interface) and an Onn 4K Media Player (Walmart house brand, it's similar to the Shield but less powerful and still doesn't pass all the lossless audio codecs to an AVR). 

Dan

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee, just another user.
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