Solving playback issues

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RokuRiamie-D
Community Moderator
Community Moderator

Re: Roku Express July 2024 update - HDCP error 020

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Hi @XMorth,

Thank you for the update!

We are glad to hear that you were able to fix it. If the issue occurs again, we recommend that you contact us so that we can coordinate with our Roku team.

Thank you for your cooperation and understanding.

 

Cheers!
The Roku Community Team

Riamie D.
Roku Community Moderator
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XMorth
Reel Rookie

Re: Roku Express July 2024 update - HDCP error 020

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Guess I spoke too soon, the error came back 3 times in the last several days.  It seems it occurs after the Roku unit has been idle for some period of time.  I will try my other Roku unit, it is a 4800x Roku ultra.  I'll let you know.  By the way, the 4802X never had an issue on the previous Sony TV, but that TV did not have any Apps or streaming capability.  Thanks

HDCP Error Roku Ultra 2024

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I got a 2024 Roku Ultra for the holidays. Using the Roku supplied HDMI cable it was attached to my Denon X6700 AVR. 

Intermittently the video stops and an HDCP error comes up. After a few seconds the video returns.

I had the same problem with the Roku Ultra I bought in 2021, which had the issue from day one.

1) The problem is not solved by changing to a different HDMI port on the AVR.

2) The problem is not solved by changing the HDMI cable.

3) The problem is not solved by reseating the HDMI cable at both ends.

4) The problem is not solved by directly connecting the Roku Ultra to my TV.

5) The problem is not solved by rebooting the Roku.

6) The problem is not solved by removing the Roku from power for a few minutes and then starting it back up.

7) None of the suggested solutions on the Support Page work.

Any other ideas?

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RokuRiamie-D
Community Moderator
Community Moderator

Re: HDCP Error Roku Ultra 2024

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Hi @oldovergrad,

Welcome to the Roku Community!

We understand that your Roku Ultra is experiencing HDCP error 020. We would be more than willing to sort this out for you.

We appreciate the troubleshooting steps you have taken to resolve the issue. However, we would also like you to try plugging your Roku Ultra into another television, if possible.

If the issue persists, please let us know.

Cheers,
The Roku Community Team

Riamie D.
Roku Community Moderator
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Re: HDCP Error Roku Ultra 2024

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I'm returning mine.  Solutions indicated don't work.  Returning the device solves the problem.

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Frostwolf
Streaming Star

Roku 4802RW Ultra HDCP 2.2 Error 020

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Randomly getting HDCP 2.2 Error 020 now. Directly connected to TV, doesn't matter if name brand cable or supplied cable. Only fix is to reboot the Roku, I'm not having to unplug the power, simple reboot. Software issue or hardware failing? 

I've had it happen on Youtube, my wife says Paramount+, I'm not sure about Fubo yet. 

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RokuRiamie-D
Community Moderator
Community Moderator

Re: Roku 4802RW Ultra HDCP 2.2 Error 020

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Hi @Frostwolf,

Thanks for posting in the Roku Community!

Thank you for sharing about the issue with your Roku Ultra, which has an HDCP error 020. No worries help is here.

Before we proceed, we'd like to know how long you have been experiencing this problem and whether it happens immediately after playing content or shortly after. 

In the meantime, we suggest you try the following:

  1. Remove HDMI cable and power cycle both TV or AVR and Roku device 
  2. Try a different HDMI port 
  3. Try a different HDMI cable less than 6 feet 
  4. Try another TV 

Please let us know if the issue continues.

Cheers,
The Roku Community Team

Riamie D.
Roku Community Moderator
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Frostwolf
Streaming Star

Re: Roku 4802RW Ultra HDCP 2.2 Error 020

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This has just started in the last few weeks. 

Already have a tried new cable, already have new TV (and thus another hdmi port), and if the supplied cable is too long, then why ship it..

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DoughertyPM
Channel Surfer

Re: Hdcp error message re occuring as soon as content starts despite multiple times going through th

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Tried this 22 times . It didnt work

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DoughertyPM
Channel Surfer

Re: Roku 4802RW Ultra HDCP 2.2 Error 020

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I tried all of this 22 times! It didnt work

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