Solving playback issues

[Rampart]

This same issue happened to my Roku Ultra a couple of years ago and it seems the problem is back again after this October update. It took forever to even acknowledge the issue before. Crazy that 2 months later the issue is still not resolved. 

[Phorrest]

I have moved on from Roku.  My new LG TV plays videos from a thumb drive just fine, including playing formats that my Roku 3 could not play (e.g., H.265).  For "off-brand" streaming services like PBS Passport or Kanopy, I'm going to get an Amazon Firestick.  Problem solved.

[atc98092]

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@Phorrest wrote:

I have moved on from Roku.  My new LG TV plays videos from a thumb drive just fine, including playing formats that my Roku 3 could not play (e.g., H.265).  For "off-brand" streaming services like PBS Passport or Kanopy, I'm going to get an Amazon Firestick.  Problem solved.

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H.265 wasn't an approved codec at the time the Roku 3 was released, so I would never have expected a device of that age to play it. The only Roku devices that support H.265 are the 4K devices, which again the Roku 3 did not support. Personally I don't care for the Amazon Fire devices solely because of the Amazon-centric user interface. But that's a personal choice, so you go with what works best for you.

[RokuMaryEF · Accepted solution]

Hi Roku Community users,

Thank you to all who reported the issue regarding the Roku Media Player file format. We appreciate your feedback and want to provide some guidance moving forward.

As a solution, we recommend encoding your files in other supported formats. For more detailed instructions on supported file types, please refer to this helpful Support article: Roku Media Player Support Article.

We appreciate your patience as we continue to address this issue. If you have any further questions or need assistance, feel free to reach out!

Thanks again,
The Roku Community Team