Solving playback issues

[JenW]

My Roku operated just fine on my old TV but since switching to a Samsung 4K S90C Series TV, the streaming is glitchy off and on.  When I switch to streaming the same thing directly on the TV, it plays smoothly.  Any troubleshooting ideas?

[renojim]

Is it a stick that plugs directly into the TV without the need for an HDMI cable and/or a device that you're using the TV's USB port to power?

[JenW]

The Roku is connected directly to the TV via an HDMI cable.  I tried replacing the cable to see if a bad cable was the problem, but that did not make a difference.

[RokuEmmanuel-D]

Thanks for keeping us posted, @JenW!

We understand that it did not resolve the issue. Have you tried rebooting your Roku device? If not, we recommend doing so to see if it fixes the issue. 

To perform a reboot process on your Roku, you must try the steps below:

1. Press Home on your Roku remote
2. Scroll and select Settings
3. Select System
4. Select Power. If you do not see a Power submenu, skip to the next step.
5. Select System restart

In either case, your Roku device will complete a system restart and hopefully return to normal operation after a moment.

Please let us know if that works for you so we can assist you further if the issue persists. 

All the best,
Emman

[JenW]

I tried the system restart/reboot.  This helps for a few hours and then the glitchy/skippy streaming starts again.  Any other ideas?

[Alpenanews0506]

I am having the same issue with no solution 

[RokuEmmanuel-D]

Welcome, and thanks for flagging this here in the Roku Community, @Alpenanews0506!

We understand that you're experiencing a video quality issue while streaming on your Roku, and we would be more than happy to investigate. 

To help us provide a more accurate resolution, we have to gather more information about the specific behavior of the issue:

• When did you first notice this issue happened?
• What Roku device is affected by this issue?
• Any troubleshooting steps you have attempted to resolve the problem?
• Are the glitches happening on all channels or only on a specific channel?
• Have you received any software updates recently? If so, can you please provide the latest software version of your Roku? 
• A photo or a short video clip of the incident. 

We are dedicated to getting you back on streaming, and we would greatly appreciate your effort to supply all the necessary information above. 

Please keep us posted. 

Thanks,
Emman