Solving playback issues

[chapaj1]

I was having issues with live TV pause not working for months. I tried tech support and changing thumb drives and was never able to solve the issue. I finally took it back to where I bought it but couldn't return it without first sending it to the service department for repair. A couple weeks later I got the call that it was fixed. The problem turned out to be a firmware issue that wasn't being downloaded automatically. They had to send it back to the company to get the software installed and now my live TV pause issue is no more.

[RokuEmmanuel-D · Accepted solution]

Thanks for sharing this with us, @chapaj1!

We appreciate your staying with us until the issue is fixed on your end. Please let us know if you need more assistance, and we'll help you further. 

Thanks for your continued participation here in the Roku Community. 

All the best,
Emman