Solving playback issues

[RokuKariza-D]

@mmurph
Thanks for the update.

I have passed along your information and concern to our Support team. I'd recommend keeping an eye on your email since they'll be reaching out to you from there.

All the best,
Kariza

[mmurph]

Thank you so much!

[Amandamb579]

I’m assuming that last message was for me also…. So I’m gonna give you my info as well. Please let me know if you can help me or not. 
SN: S07R21CF45UW   
Model: 3940X

thank you Danny!

[RokuKariza-D]

@Amandamb579

Thanks for letting us know about the issue you're experiencing.

I have passed along your information and concern to our Support team. They will follow up and further assist you through email.

All the best,
Kariza

[Amandamb579]

Thank you very much for your help!

[paraodiegoBR]

Estou com o mesmo problema. Me ajude, por favor. S/N: S0AH41CU35Y0.

[Amazonisbetter2]

Same issue, Beyond frustrating. Streaming Stick 4k, model 3820x, sn S090421DDET3

Tossing this garbage and getting an Amazon Fire Stick

[paraodiegoBR]

@RokuKariza-D 

Estou com o mesmo problema. Me ajude, por favor. S/N: S0AH41CU35Y0.

[paraodiegoBR]

@RokuKariza-D, i need a help, please!

[paraodiegoBR]

@RokuDanny-R, i need a help, please! Same problem!