Solving playback issues

[Steph6]

I have purchased three different Roku devices. One of them overheated. I smelled burning plastic. Then, smoke started coming up from behind the TV. 

I have been contacting customer service since July, when I started having problems with my first Roku device shortly after purchasing it. Agents kept telling me to call back, and one agent even hung up on me. 

I sent a message about the burning Roku, and was completely ignored. They kept promising me they would replace the device, but never replaced anything.

Worst product and customer service ever!

[RokuTakashi · Accepted solution]

Hi, @Steph6 

Welcome to the Roku Community.

We're sorry to hear about your concern. For this matter, kindly be advised that we have sent you a private message here in the Roku Community. Please check your inbox which can be accessed by navigating to the mail icon.

We hope for your continuous response in this matter.

Best wishes,
Kash