Solving playback issues

[CarrieW]

I just purchased a Roku Express 4K, when the screensaver is on, the unit loses it's connection.

Model: 3940RW

SN: X01600106FAN

Version: 11.0.0 * build 4193-CR

[UserOfStreamers · Accepted solution]

@CarrieW 

Try turning off "Auto Power Savings": Settings/System/Power/Auto power savings = unchecked

[CarrieW]

It worked, Thank You!!!!

[UserOfStreamers]

You're welcome.

Sidenote:  Roku made a very poor firmware engineering decision when they decided to include this particular new "Auto power savings" setting/functionality in RokuOS 10.5+ for the new models, and enable it by default - essentially they are configuring devices out of the box to be unstable, incompatible, and problematic, which is the exact wrong experience they want, especially for new users.  @RokuDanny-R  @RokuKariza-D  @RokuMary-F et al