Solving playback issues

[Frostwolf]

Every 4k Roku does this with my Sony Sound system, has something to do with when the content changes from Stereo to Surround sound, I could eliminate the popping by turning off Surround Sound, or minimize it by turning off Menu navigation sounds, I think those are in stereo. Roku never bothered to fix the issue, only the Roku had the issues with my Sony system, no other products did.

[mark1city]

Thank you! Wish Roku would listen and fix this popping issue. 

[RokuRiamie-D]

@mark1city @Frostwolf

We would like to investigate the issue further and would like to know if it occurs on all channels or only on specific channels.

In the meantime, we suggest you try the following:

1. Restart both the Roku device and the audio device connected.
2. Restart you TV
3. Reset your network connection
4. After the network reset is done, your Roku device will restart and you will need to return to the Settings menu and set up your wireless network again.

If the issue persists, please let us know.

Cheers,
The Roku Community Team

[Frostwolf]

Every Roku I've tried since 2015 (Roku 4) has done this.. Support has been engaged, warrantied and so on, still snap crackle pop, reported this to Roku all the way back to 2015.. TEN years and even the Ultra does it still. Roku 3 was the last device that wouldn't snap crackle and pop. Roku support just said my Sony device was defective.. yet everything else is fine with it.. Only Roku 4 and up have issues with it. 

I'm not getting another Roku. once this last one dies.. I'm done, so many issues with the latest models. Snap Crackle Pop, HDCP errors now starting to show up more often, and the worst is auto play that installs or triggers advertising without user input.