Solving playback issues

[SteveSD]

Recently (past month or so), my Roku Express 4K HDMI (2 years old?) produces a crackling and popping sound instead of audio after appearing to timeout from Roku app (typically CNN). This may be correlated with a bit higher temperatures in summer (low 80F). I've tried changing the orientation for cooling but still happens. The video is fine. Firmware version is currently 13.0.0 (checks daily and indicated most recent). Power cycling/rebooting fixes the problem until next time (typically once a day).

[RokuJharra-Q · Accepted solution]

Hi @SteveSD, Warm greetings from the Roku community!

We see that you're experiencing an issue with your Roku Express 4K sound-producing popping noises. We highly recommend following the steps below to see if they resolve the issue.

• Disconnect the Roku device and plug it into another HDMI port.
• Remove any added channels, highlight the channel, press the * star button, and select "update channel".
• Perform a system restart on the Roku device.

If the problem persists, please respond, and we will be happy to provide additional assistance.

Best regards,
Jharra