Forum Discussion

SteveSD's avatar
SteveSD
Newbie
2 years ago
Solved

Roku Express 4K Sound Popping and cracking after timeout

Recently (past month or so), my Roku Express 4K HDMI (2 years old?) produces a crackling and popping sound instead of audio after appearing to timeout from Roku app (typically CNN). This may be corre...
app playback
  • RokuJharra-Q's avatar
    RokuJharra-Q
    2 years ago

    Hi SteveSD, Warm greetings from the Roku community!

    We see that you're experiencing an issue with your Roku Express 4K sound-producing popping noises. We highly recommend following the steps below to see if they resolve the issue.

    • Disconnect the Roku device and plug it into another HDMI port.
    • Remove any added channels, highlight the channel, press the * star button, and select "update channel".
    • Perform a system restart on the Roku device.

    If the problem persists, please respond, and we will be happy to provide additional assistance.

    Best regards,
    Jharra

jgriffisjr's avatar
jgriffisjr
Newbie
8 months ago

I have tried moving my connection to another HDMI and still get the "Popping" noise.  Please help.

RokuRiamie-D's avatar
RokuRiamie-D
Community Moderator
8 months ago

Hi jgriffisjr,

Welcome to the Roku Community!

We get that you are having trouble with your Roku device with popping noise. We would like to take a closer look into this issue.

Please tell us the exact behavior of the issue. Also, we would like to know the following:

  • Model of your Roku device
  • Does this occur to all channels or only specific channels?
  • Do you have an external device connected to your television?

We look forward to your response.

Cheers,
The Roku Community Team