I figured it out, but I’m not sure if my reply to the original post will reach everyone else. Please ensure the rest of the customers here access my post. I’ll add it here again…
I figured it out! I had the same problem with all streaming apps and even airplay/casting videos was freezing whenever I would rewind and/or fast forward. I have a Roku Express 4K+ and this starting happening after the most recent update as someone previously mentioned: Software Version 11.5.0 • build 4235-CR. Here’s how I solved the video playback freezing problem step by step:
Go to settings.
Go to system.
Go to advanced system settings.
Go to Network connection reset.
Reset connection.
This will erase both wired and/or wireless network settings, simply put, it will disconnect your Roku device from your wifi/internet router.
After you “reset connection,” your Roku device will automatically restart.
When your Roku device automatically turns back on, re-enter your wifi/internet information into the Roku device; this is your router network name and password. If you don’t know your network name and password, it should be labeled somewhere on your wifi/internet router.
If you don’t know how to re-enter your wifi/internet information into the Roku device, here’s the steps:
Go to settings.
Go to network.
Go to set up connection.
Your Roku device will walk you through the rest.
Problem solved! I won’t check back onto this thread so I made sure to fully explain the solution lol.
