Solving playback issues

[CREEPYDIVER8888]

This happens sometimes and there’s no fix other than pulling the power cord. One time I waited almost an hour then the tv shut off.

[RokuEmmanuel-D · Accepted solution]

Welcome, @CREEPYDIVER8888.

Thanks for flagging this here in the Roku Community!

We see you are encountering an issue with your Roku device, which freezes and takes too long to respond while streaming. Rest assured that we're here to help you sort this out. 

To investigate this further, more information is needed to know more about it.

• When did you first notice this issue?
• What Roku device is affected?
• How long have you been using your Roku?
• Have you received any recent updates before this happened? If so, could you please provide the latest software for your Roku? It can be found in Settings > System > About. 
• Are you experiencing this across all channels or only to a specific channel?
• A photo or short video clip of the incident.

In the meantime, try rebooting your Roku device by following the steps below,

1. Press Home on your Roku remote
2. Scroll and select Settings
3. Select System
4. Select Power. If you do not see a Power submenu, skip to the next step.
5. Select System restart

With all this information, we will be one step ahead in resolving this matter. 

We are looking forward to your response. 

All the best,
Emman