Solving playback issues

[CREEPYDIVER8888]

This happens sometimes and there’s no fix other than pulling the power cord. One time I waited almost an hour then the tv shut off.

[RokuEmmanuel-D · Accepted solution]

Welcome, @CREEPYDIVER8888.

Thanks for flagging this here in the Roku Community!

We see you are encountering an issue with your Roku device, which freezes and takes too long to respond while streaming. Rest assured that we're here to help you sort this out. 

To investigate this further, more information is needed to know more about it.

• When did you first notice this issue?
• What Roku device is affected?
• How long have you been using your Roku?
• Have you received any recent updates before this happened? If so, could you please provide the latest software for your Roku? It can be found in Settings > System > About. 
• Are you experiencing this across all channels or only to a specific channel?
• A photo or short video clip of the incident.

In the meantime, try rebooting your Roku device by following the steps below,

1. Press Home on your Roku remote
2. Scroll and select Settings
3. Select System
4. Select Power. If you do not see a Power submenu, skip to the next step.
5. Select System restart

With all this information, we will be one step ahead in resolving this matter. 

We are looking forward to your response. 

All the best,
Emman

[trainman56]

RRoko tv works great with my cable but to stream others including roko streamimg it suck. The romote suck cant turn my roko tv on with it. The streaming freezes all the time n the sends me bacl home 

[RokuEmmanuel-D]

Welcome to the Roku Community, @trainman56!

Thanks for informing us about the issue you're experiencing with your Roku device. We'd like to gather more information and look closely into this. 

To help us understand your concern, could you tell us more about it?

• When did you first notice this issue?
• What troubleshooting steps you have tried so far? 
• Have you received any recent updates before this happened?
• Does the freezing issue happen across all channels or only on a specific channel?
• What type of remote do you have that is also having an issue? 

We can assist you better with more details. Looking forward to hearing from you soon. 

Best,
Emman