Solving playback issues

[mandy11]

Why do you people keep asking for help on this forum. Obviously no one from Roku has any answers. 
you would be better off consulting an  Ouija board. 

[RokuJohnB]

Hi @community users,

Thank you for keeping us posted here in the Roku Community!

We understand you're having a problem with the channels on your Roku since it was kicking back to the home screen. We're happy to help you. Please check out this support article here on how to resolve a channel playback issue.

Let us know how it works, and we will continue to assist you further.

All the best,

John

[mandy11]

Dear John

the problem is not with “playback” if you had followed the thread you would know that the problem is Roku returning you to the Home Screen randomly while you are trying to enjoy the service you paid your hard earned money for. 
I am sure you would be hailed as a hero if you had a solution other than the old talking points IE. Unplug, reset, update, replace batteries bla bla bla

[Teresaluther]

I have tried all the suggestions I’ve seen listed including the factory reset.  It’s gotten to the point that I can’t get through any show without being kicked back to the Home Screen.  

[mandy11]

I bet you wouldn’t have that problem with a firestick 😂

[mandy11]

I don’t think it’s the TV. I have one and it kicked me back to the home page just as often as my other four remotes that I was using on my regular Tv’s

[RokuERey]

Greetings @Teresaluther,

Welcome to the Roku Community and thanks for reaching out.

Let's see if connecting your device to an alternative network like a mobile hotspot to see if there are any differences.

Keep us posted,

Thanks,

Rey

[mandy11]

Question. If the other seven devices work on that network. What would the purpose be of moving your Tv to a different network ?

[RokuERey]

Hi @mandy11,

Thanks for the inquiry!

We'd like to see if the issue you're experiencing might be related to network congestion.

Thanks,

Rey

[mandy11]

Ok so would disconnecting the other seven devices  work ?