Solving playback issues

[DBDukes]

@Maudia 

I did the update and my Roku is working just fine. Of course, if you want to hold on the update, that's a perfectly fine thing to do.

What is probably going on is a network issue. Blank boxes indicate the content is not being delivered to fill the boxes.

Try moving the "problem" Express to where the working Express is. Simply unplug the working Express (just the device) and put the "problem" Express in its place. Does the issue remain? Did it follow the Roku to the new location?

[RokuKariza-D]

Hi everyone,

Thanks for the posts.

We believe that this issue has been resolved. Try accessing the channel again.

Have a great day!

All the best,
Kariza

[RokuDanny-R · Accepted solution]

Hi everyone,

Thanks for your patience while we investigated the issue.

Please be aware that we believe the issue is now resolved. If you are still experiencing playback issues, please let us know.

Thanks,
Danny

[Llowell55]

Only ROKU Channel is affected.  Problem just started occurred in the last several days on one ROKU Insignia TV. No other apps have been affected. ROKU Sharp TV not affected in adjacent room. 

[meb1]

I've spent two evenings doing factory resets etc. etc. just to get the one channel that I want to load content. What is the deal??????

[RokuDanny-R]

@Llowell55 @meb1 

Thanks for the post.

Please be aware that there was a known service interruption that affected playback on The Roku Channel that has since been resolved.

Are you still experiencing an issue playing content on The Roku Channel? If so, have you made sure to remove the channel, restart the Roku device, then add the channel back again, specifically in that order?

Please keep us posted what you find out and we will be able to assist you further.

Thanks,
Danny